Shipping policy

The shipping policy is covered in our Terms of service under Article 7 – Delivery and performance.

 

Article 7 – Delivery and performance

  1. The company will observe the utmost care upon receiving and carrying out the orders of products.
  2. The dispatch of products will occur through PostNL or UPS, depending on the carrier chosen by the consumer.
  3. The company charges for shipping costs, but it may decide to reduce or exclude such costs. For delivery within the European Union, the shipping costs depend on the selected country. The shipping costs for delivery in the Netherlands are €6,95 through PostNL. The cost of shipping through UPS depends on the postal code of the consumer.
  4. As soon as the products are sent, the consumer is informed thereof by e-mail. In this e-mail the consumer is provided with a so-called ‘track and trace code’.
  5. The place of delivery shall be the address (within the European Union, European Economic Area or the United Kingdom) that the consumer made known to the company.
  6. The company strives to send the products within 1 to 3 working days after acceptance of the order, but guarantees that the order will be shipped within 7 days at the latest, unless a longer delivery period was agreed upon. In case delivery is delayed or in case an order cannot be carried out, or only partially, the consumer receives a notification thereof one week after the placing of the order at the latest. In that case the consumer has the right to terminate the agreement without costs.
  7. In case of termination in conformity with the following paragraph, the company shall pay back the amount paid by the consumer as soon as possible, aiming at 1 to 3 working days, however, within 14 days after termination at the latest.
  8. The risk of damage and/or loss of products lies with the company until the moment of delivery to the consumer, unless expressly agreed upon otherwise.